One of my customers should be employee of the month

I have a customer (patient/client, depending on your semantic preference) who comes to my store EVERY DAY. Let us call her "Sue." I have memorized her date of birth, address, doctors, physical image (which haunts me, not a "10") and entire drug profile. The scary thing is, I didn't want to. She appears in front of me EVERY TIME I work in prescription form and sometimes physically (in the drive thru, of course). Let it be known I have a Rainman-like memory, but it is almost impossible not to learn something about someone when seeing it on a semi-daily basis.

When I receive an oral order for her, I jokingly say to the dimwit calling in the rx(s): "you don't say." I then laugh like a giddy school girl after hanging up the phone. I will proceed to alert my staff of her daily arrival by saying "guess who?" In unison, the trained response is "Sue!?" Yep, every day.

I have thought about what it's like to be her. Imagine your day is waking up late, going to the doctor's office then going to the pharmacy. This is her sad reality. I felt bad for a nanosecond and then realized if my life turned into that, it would be time for some serious lifestyle modifications. You know, the ones we always theoretically recommend. Stop smoking (in my drive thru- wait, actually the waft of second-hand smoke is lovely sometimes), eat better, exercise, etc. I would do it - or would I? Sure my life expectancy may be cut drastically because of heart failure secondary to diabetes, but I wouldn't be working! I could get behind a program of:
1. Wake up late.
2. Eat delicious, fat laden breakfast.
3. Not showering
4. Being non compliant with meds
5. Lunch (Mickey-Ds anyone? I could get my McFlurry on...)
6. See 3 and 4.
7. Doctor's appt. (old hat by now)
8. Trip to Pharmacy (which is sometimes a multiple occurrence per day)
9. see #4
10. Dinner at Long John Silver's (go fish)
11. Dessert (mmmm McFlurry)
12. Night-night.

See, it's a structured routine. It may indeed be a structured routine for death, but everyone's life expectancy is zero on a long enough timeline. I'm with "Sue." I'll be happy to pitch in and pay for her rxs (of course she's medicaid, come on now...) for the rest of her shortened, soon to be amputee ridden life. The sad thing is I'd hire her, but I think the doctor appointments would be a fucking bitch to schedule around.

Now let's all jump on that treadmill, eh?