I was reminded today by one of my fellow techs, Brian, that sometimes I am not the most tactful in customer-service relations. However true this may be, I don't think it's wrong to point out simple truths, correct you when you're wrong, and be slightly condescending when you ask stupid questions. I believe that this tactic will lead some customers to think for themselves before they say things, and prevent them from further asking of stupid questions. While this may be a futile gesture, I believe it necessary, as well as fun.
The said situation that Brian had reminded me of was a customer call I once got regarding an amox suspension for their child. "I can't help but notice," the parent said "that the seal is broken on my son's medicine."
"Uh, yes." I replied "That's how we get the water in there..."
Maybe it just makes sense to me?
I once got a question from a woman who was on a low/no-carb diet. She complained of feeling lethargic and tired all the time. I explained that the energy your body uses for day-to-day tasks comes from carbohydrates and sugars that are turned into energy in the body. So depriving your body of necessary ingredients, such as carbohydrates, to make energy would, of course, make you feel tired and lethargic. I said to her: "Maybe it wouldn't be so bad once in a while to eat a sandwich..."
At which point my fellow techs escape to the back of the pharmacy to laugh, I find nothing wrong with this statement. These people need things spelled out for them, in a language they understand. If I went on about the ATP, the Kreb's cycle and cAMP and complex glucose molecules she would have stared at me dumbfounded. People are truly, inherently, idiots.
A few weeks ago a woman told me she was allergic to "pertussis." I then had to explain that "pertussis" is a disease...
As another note, everytime I'm at work I am reminded of one of my favorite Lewis Black quotes:
"its very simple; sit in a chair for 19 hours and take your hands and press your head as hard as you can. and dont stop DONT STOP"
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