So, at work we keep a log of stupid things our fine customers say. No, really. It's a notebook entitled "Famous Quotes" you all should really see it sometime. We've had quite unbelievable quotes from people, but today I added one that I think topped the charts.
And I quote: "This isn't fucking Russia!!"
Now, where would such an utterance come from, might you ask. I mean, this is a pharmacy, not a political meeting of any sort. But today, when I told a 70-something woman that she couldn't sit in the drive-thru (hence the name) for 15 minutes and wait for her prescription, so proceeded to tell me something about how "this is America" and my reply was the classic look of confusion, and this is the truth I swear, I said "uh...what?" I had to take a minute and step back and think about what this woman was telling me. But instead I told her it would be 15 minutes she could go wait in the parking lot and come back in 15 into the other lane. To this, she backed her car up, and just shimmied right into the other lane, assuming, I guess, that she was just going to wait there in the pick-up lane. I had had it so I was just going to leave her there to sit when, of course, another car pulls behind her. At this point my partner stepped in and asked the woman to move so we could take care of the person behind her and that she couldn't wait in the drive-thru. And to this, her reply was "This isn't fucking Russia!!" and then some more ramblings on about how this was just ridiculous and she left another pharmacy before this one because of the wait (basically, in a nutshell, one of the just-give-it-to-me people). The customers inside were truly aghast as the woman kept yelling in the drive-thru about America and Russia (because, I can only assume, in Russia prescriptions take 15 minutes to fill, whereas in America, they are magically filled when you get there) and then asked for her prescriptions back. I kinda want to know where she eventually took it, seeing as the store down the street from us is usually an hour wait, and the one beyond that in the next town over is probably more because they do a solid 400 by 1pm on any given Monday. I wonder if she ever found that magical pharmacy....you know the one where your prescriptions are filled with no wait and you can get your controls 15 days early.
So, for shits and giggles I call down the street to talk to Phrustrated's sister-in-law who works where the lady had just come from to hear their tale. It ran pretty much the same, only the wait-time there was 45 minutes and she had wanted to wait in the drive-thru. But I guess they were not special enough for the Russia vs. America rant.
Someday I will have to go to a pharmacy in Russia...perhaps yell at them that "This isn't America!" for no real reason whatsoever. In fact I plan on it...
Monday, July 21, 2008
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2 comments:
We've got a notebook too. I can't decide which comment in it I like more, the "bears stole my vicodin so I need to refill it early" or "I'm not paying $50 for twat cream".
Although we don't have a drive through, a drop off point is a drop off point, eh?
I really really hate it when they DO NOT MOVE from the drop-off window. Especially if another patient is waiting to drop off.
ARGH KILL KILL
Even if I tell them its going to be at leasst 20 minutes because I have 4 rx's from an ER in front of them.
"Well, can you see if the brand will go through/how much?"
"Yes, in 20 minutes."
"It takes 20 minutes to look up a price?!"
"Yes, it does. I essentially have to fill your prescription in order to tell you a price."
"Well, then can you fill the prescription?"
"Yes, it'll be 20 minutes."
And around we go....
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